Returns
Returns & Refunds policy
At Royale Catch, we are committed to delivering high-quality seafood products to our customers. Due to the perishable nature of our products, our Returns and Refund Policy is designed to ensure customer satisfaction while maintaining health and safety standards. Please read this policy carefully before placing an order.
1. Returns Policy
Perishable Items: We do not accept returns on any perishable items, including all seafood products, as we cannot resell or redistribute them due to food safety concerns.
Non-Perishable Items: For any non-perishable products or accessories (if applicable), returns are accepted within 7 days of delivery, provided that items are unused, unopened, and in their original packaging.
2. Refund Policy
Quality Issues: If you receive a product that is damaged, spoiled, or not as described, please contact our customer service team within 48 hours of delivery. We will investigate the issue and, if valid, offer a refund or replacement.
Incorrect or Missing Items: If your order is incomplete or incorrect, notify us within 48 hours. We will arrange for the correct item to be delivered or issue a partial refund as applicable.
Order Cancellation: Orders may be canceled before dispatch. Once an order is shipped, cancellation is not possible.
3. How to Request a Refund or Replacement
Please reach out to us via [royalecatch@gmail.com] with your order number and a detailed description of the issue. For damaged or spoiled items, attach a clear photo showing the condition of the product upon arrival.
Refunds will be processed to the original payment method within 5-7 business days after approval.
4. Exclusions
We reserve the right to deny refund requests if they fall outside of the conditions outlined above.
Refunds are not available for minor variations in product appearance due to the natural and seasonal nature of seafood.
Thank you for your understanding and for choosing Royale Catch. If you have any further questions, please feel free to reach out to our customer service team.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail royalecatch@gmail.com